Frequently Asked Questions

How can I purchase item from Glamist Lux?

We are an online portal fashion company, we only show the products online via video or picture for customer have a look at the items more closely. However, items are sold at a first come first serve basis and as we are unable to hold items, we cannot guarantee that the item will still be available when you late to do payment.

How do I know that the items are authentic and are in good condition?

We handpick all items we feature on Glamistlux, so you can be assured that they have been vetted by our Glamistlux experts. Additionally, we also take a precautionary step to ensure that the items are authentic through Authenticate First, an authenticator recognised by credit card or bank transfer for dispute resolution.
We at Glamistlux go to great lengths to ensure that the items we sell are of great condition and genuine luxury branded goods. Every item includes a detailed description of its condition and images of any signs of wear. The condition guide is listed in our customer care for more information. Leather goods go through a multi-step cleaning and rejuvenation process prior to sale and all clothing are washed and dry-cleaned accordingly.

Do the pre-owned items comes with original packaging and paperwork?

We try our best to encourage our sellers to include all original packaging such as boxes, dust bags, authenticity cards, and manuals. This will clearly be stated in product descriptions whether it comes with the original packaging. Otherwise, we will ensure that your purchases are presented in our exclusive packaging with standards that match or exceeds luxury retail stores to ensure that your purchased items are protected.

How are sizes displayed?

We always display the size on the item’s page, according to each brand’s sizing. You can refer to our handy size guide in our customer care page for more information.

Can I cancel my order?

Once the order has been processed and you will receive our confirmation email, Unfortunately, it is not possible to cancel the order. However, if you want to return the items once you have received them, you may do so by following the process. Click here for further information.

Can I return the purchased items?

We are sorry to inform you that it’s non-refundable, unless it have been tested as not authentic during an authenticity service. Customers are advised to decide and select their products carefully before making a purchase. You are hereby informed that all goods sold from our stores or online are strictly not returnable, exchangeable nor refundable

How does shipping work?

Once you have selected your item and proceeded to the checkout, delivery charges will be added to your purchase. How fast you will receive your items will depend on your location – you can refer here for more details. We have built a good relationship with Gdex / DHL / City Link couriers to ensure that your purchased items are received in a timely manner.

What if I have a query about a certain item?

Glamist Lux tries to give you as much information about our items as possible, from the colour to the condition. However, if you have a question that our guide does not answer, you can email us at customer@glamistlux.com with the product code and we will try our best to help.

What payment methods are offered?
Is your online payment system safe?

You can pay by credit card, debit card or bank transfer via Pay Pal and MOL Pay. Please refer to our payment page for types of cards and list of banks accepted.

Are prices negotiable?

No. Prices are fixed and the amounts indicated on the website are final.

How do I contact customer services?

You may call us on +6011 26861292 or email customer@glamistlux.com

Frequently Asked Questions

How can I purchase item from Glamist Lux?

We are an online portal fashion company, we only show the products online via video or picture for customer have a look at the items more closely. However, items are sold at a first come first serve basis and as we are unable to hold items, we cannot guarantee that the item will still be available when you late to do payment.

How do I know that the items are authentic and are in good condition?

We handpick all items we feature on Glamistlux, so you can be assured that they have been vetted by our Glamistlux experts. Additionally, we also take a precautionary step to ensure that the items are authentic through Authenticate First, an authenticator recognised by credit card or bank transfer for dispute resolution.
We at Glamistlux go to great lengths to ensure that the items we sell are of great condition and genuine luxury branded goods. Every item includes a detailed description of its condition and images of any signs of wear. The condition guide is listed in our customer care for more information. Leather goods go through a multi-step cleaning and rejuvenation process prior to sale and all clothing are washed and dry-cleaned accordingly.

Do the pre-owned items comes with original packaging and paperwork?

We try our best to encourage our sellers to include all original packaging such as boxes, dust bags, authenticity cards, and manuals. This will clearly be stated in product descriptions whether it comes with the original packaging. Otherwise, we will ensure that your purchases are presented in our exclusive packaging with standards that match or exceeds luxury retail stores to ensure that your purchased items are protected.

How are sizes displayed?

We always display the size on the item’s page, according to each brand’s sizing. You can refer to our handy size guide in our customer care page for more information.

Can I cancel my order?

Once the order has been processed and you will receive our confirmation email, Unfortunately, it is not possible to cancel the order. However, if you want to return the items once you have received them, you may do so by following the process. Click here for further information.

Can I return the purchased items?

We are sorry to inform you that it’s non-refundable, unless it have been tested as not authentic during an authenticity service. Customers are advised to decide and select their products carefully before making a purchase. You are hereby informed that all goods sold from our stores or online are strictly not returnable, exchangeable nor refundable

How does shipping work?

Once you have selected your item and proceeded to the checkout, delivery charges will be added to your purchase. How fast you will receive your items will depend on your location – you can refer here for more details. We have built a good relationship with Gdex / DHL / City Link couriers to ensure that your purchased items are received in a timely manner.

What if I have a query about a certain item?

Glamist Lux tries to give you as much information about our items as possible, from the colour to the condition. However, if you have a question that our guide does not answer, you can email us at customer@glamistlux.com with the product code and we will try our best to help.

What payment methods are offered?
Is your online payment system safe?

You can pay by credit card, debit card or bank transfer via Pay Pal and MOL Pay. Please refer to our payment page for types of cards and list of banks accepted.

Are prices negotiable?

No. Prices are fixed and the amounts indicated on the website are final.

How do I contact customer services?

You may call us on +6011 26861292 or email customer@glamistlux.com